Privacy Policy

EntityQ is a full-service technology and creative agency offering web and mobile development, UI/UX design, branding, automation, and digital growth strategies. We serve startups, businesses, and creative professionals, and in doing so, we often process information that may be classified as personal data under global privacy laws.

We act as a data controller when we collect and determine how personal information is used, especially when engaging directly with clients, prospects, or site visitors.

EntityQ collects data to provide better services and to fulfill our contractual obligations. The information we collect falls into two main categories: information you provide and information we collect automatically.

When you contact us or use our services, we may collect the following personal information:

Personal data you provide directly, such as your name, company name, email address, phone number, and project details. This happens when you fill out a form, request a quote, subscribe to updates, or enter into a service agreement with us.Technical and usage data, which is collected automatically when you visit our site. This includes your IP address, browser type, operating system, general location (non-GPS), and browsing behavior (such as pages visited and time spent).

We also use cookies and third-party tools to track site performance and improve your user experience.

We use your information thoughtfully and responsibly. Every piece of data we collect has a purpose aligned with providing, improving, and supporting our service:

Communicating with you about your inquiry, service request, or ongoing projectDelivering our services and fulfilling contractsImproving our website, workflows, and client experienceSending updates or company news (only if you opt in)Meeting legal, financial, or tax obligations

We do not sell your information or use it for unsolicited marketing.

All third parties are required to treat your information securely and lawfully:

Trusted third-party providers who help us run our business (such as web hosting platforms, payment processors like Stripe, or communication tools like SendGrid)Legal authorities, if required by law or to protect our rightsProject collaborators, under strict confidentiality agreements, only when necessary to deliver a service you've requested

All payments are final and non-refundable once work has commenced. You are responsible for any payment processing or bank fees unless agreed otherwise.

We implement industry-standard security practices to safeguard your information. These include secure servers, access restrictions, encryption, regular backups, and website security protocols (HTTPS). While no online service can guarantee absolute protection, we are committed to minimizing risk and responding swiftly to any issue.

We only retain personal data for as long as it is needed to fulfill the purposes it was collected for, unless a longer retention period is required or permitted by law.

For example:

Project-related communication and documentation are retained as long as the project is active and for a reasonable time afterward in case of follow-up or supportInvoices and billing records are retained for accounting and tax purposesTechnical data from analytics tools is usually anonymized and retained to improve website performance

When data is no longer needed, we either delete it securely or anonymize it so that it can no longer be used to identify an individual.

Depending on your country of residence and the applicable data protection laws—such as the General Data Protection Regulation (GDPR) in the European Union or similar frameworks in other regions—you may have specific rights regarding your personal data. These rights are designed to give you more control over how your information is used and to ensure transparency in the way companies like EntityQ manage personal data.

You have the right to request access to the personal data we hold about you, including details of how it is being processed and for what purposes. If any of your information is inaccurate or outdated, you also have the right to request corrections or updates to ensure that the data we retain is complete and correct. In certain situations—such as when the data is no longer necessary for the original purpose or when you withdraw your consent—you may request the deletion of your personal information from our systems.

Additionally, you may object to certain types of data processing, particularly if the processing is based on our legitimate interests or involves direct marketing. You may also have the right to restrict processing under specific circumstances or to request a copy of your data in a structured, machine-readable format, which you can transfer to another service provider if desired.

To exercise any of these rights, please contact us using the contact details provided at the end of this policy. We may need to verify your identity before fulfilling your request, and we are committed to responding in accordance with the timeframes set by applicable data protection laws.

At EntityQ, safeguarding your personal data is a top priority. We implement a comprehensive combination of physical, technical, and administrative safeguards to protect your information from unauthorized access, accidental loss, misuse, or alteration.

Our website is secured with HTTPS and SSL encryption to ensure data transmitted between you and our platform remains private. Internally, we enforce strict access controls, allowing only authorized personnel to view or handle personal data based on necessity. We store all data in secure cloud environments with modern security configurations and regularly update our systems, software, and protocols to patch vulnerabilities and enhance resilience against threats.

While we make every reasonable effort to maintain a high standard of security, it is important to note that no method of electronic storage or data transmission over the internet is entirely foolproof. Therefore, we encourage all users to take additional caution when sharing sensitive or personal information online, especially via unsecured networks or devices.

If you are located outside the region where our servers or service providers are based, your data may be transferred to and processed in countries that may not have the same data protection laws as your country. However, we ensure that adequate safeguards are in place to protect your information during such transfers.

By using our website or services, you consent to the transfer of your information to facilities located in countries outside your own.

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technological advancements, or changes in our business operations. When we do, the revised policy will be posted on this page with a new effective date.

We recommend reviewing this page periodically to stay informed about how we protect your information. Continued use of our services after such changes means you accept the updated policy.